Frequently Asked Questions

Privacy Protocols • Global Logistics • Wellness Standards

01. Shipping & Delivery
What is the estimated time of arrival (ETA)?
To ensure the highest quality control and provide access to global wellness innovations, we fulfill orders directly from our central fulfillment hub.
📦 Standard International Shipping: 7 - 14 Business Days.
Please allow 24 - 48 hours for order processing and hygiene inspection prior to dispatch.
How can I track my order?
Once your order is processed, a tracking number will be automatically sent to your email. Tracking information typically becomes active 48 - 72 hours after dispatch as the package enters the international courier network.
02. Discretion & Privacy
Is the packaging discreet?
Absolute Privacy Guaranteed. Every order is shipped in 100% plain, unbranded packaging. There are no logos, brand names, or descriptions of the contents on the exterior of the parcel.
What will appear on my credit card statement?
For your discretion, the charge on your bank or credit card statement will appear as "YPM-LOGISTICS".
03. Promotions & Payments
Can I combine multiple discount codes?
Our checkout system is optimized for one promotional code per order. Discount codes cannot be stacked or combined with other tiered offers.
04. Quality & Compliance
Are the materials body-safe and certified?
Yes. We exclusively curate products made from Medical-Grade Silicone and non-porous ABS. All materials are hypoallergenic and 100% Phthalate-free.
CE COMPLIANT ROHS CERTIFIED FDA-GRADE MATERIALS
05. Hygiene & Warranty
What is your return policy?
Due to strict health and hygiene regulations for intimate products, all sales are final once the factory seal or original packaging is opened. We only accept returns for items with verifiable manufacturing defects.
How do I contact customer support?
Our wellness team is here to assist you. If you have any inquiries regarding your purchase or warranty claims, please submit a request through our official contact page:
Submit a Contact Form